Customer Service Policy

Our customer service team is dedicated to providing professional, efficient, and friendly full-cycle service support for all global customers who purchase strollers and car seats on our official website. We adhere to the service tenet of customer priority and problem-oriented, committed to resolving all customer consultations, doubts, and service demands in the shortest possible time, ensuring a smooth and reassuring shopping experience for every user.
We provide comprehensive pre-sales consultation services covering all product details on the official website, including product parameter introduction, functional feature explanation, applicable age range, usage scenario adaptation, product size matching, material safety certification, and purchasing suggestion guidance. Our customer service staff have received professional product training and can accurately answer all professional questions about strollers and car seats, helping customers fully understand product advantages and select the most suitable child travel gear according to their personal needs and usage environments.
For order-related services, our customer service team provides full-process order tracking and problem-solving support. After customers place orders successfully, we support real-time query of order payment status, order confirmation progress, and shipment arrangement progress. For any abnormal situations such as order information errors, address modification demands, and order temporary adjustment demands before product shipment, our customer service team will respond and process the modification application in a timely manner to ensure the accuracy and standardization of order information.
We provide professional in-sales problem-solving services for customers during product logistics and delivery. Customers can consult our customer service team at any time for logistics progress inquiry, delivery cycle consultation, and logistics exception feedback. Our team will timely check the global logistics transportation status, synchronize the latest delivery information to customers, and actively coordinate and solve problems such as delayed logistics, abnormal transit, and delivery information deviation to ensure that customers can grasp the product delivery progress in real time.
After-sales service is a key part of our customer service system. We provide targeted after-sales support for product use guidance, accessory matching, product installation debugging, and daily maintenance consultation. For customers who encounter operational difficulties or usage doubts after receiving the products, our customer service team will provide detailed text guidance and operational tips to help customers correctly install and use strollers and car seats and extend the service life of the products.
We strictly implement standardized after-sales protection policies including 60-day return service and 5-10 working days refund processing service. Our customer service team is fully responsible for receiving, reviewing, and following up on all customer return and refund applications. We will verify the validity of customer return applications in accordance with official policy standards, guide customers to complete standardized return operations, and timely synchronize the review progress and refund progress to customers throughout the process, ensuring that all after-sales rights and interests of customers are fully protected.
We accept reasonable customer feedback and suggestions on products and services at any time. We encourage global customers to put forward valuable opinions on product design, functional experience, logistics service, and shopping process optimization. Our customer service team will record all effective feedback uniformly, summarize and sort out the optimization directions, and feed back to the brand R&D and operation team to continuously optimize products and service systems and improve the overall shopping experience of global users.
All customer service consultation and service processing are based on unified US dollar currency settlement standards. For all service links involving fund settlement such as refunds and partial order returns, we will strictly settle accounts in USD in accordance with official unified standards to ensure the standardization and consistency of global service settlement.