Refund Policy

This Refund Policy applies to all global orders of strollers and car seats purchased on our official website, covering all refund scenarios such as order cancellation, product return, defective product processing, and order abnormal processing. All refund services are implemented in accordance with unified global standards, with unified settlement currency as US dollar, ensuring equal and standardized refund rights and interests for all global customers.
We provide a 60-day return and refund cycle for all eligible products. Customers can initiate a return and refund application within 60 days after receiving the ordered stroller or car seat products. The 60-day return period is calculated from the date when the customer successfully receives the product and signs for it. Any return application exceeding the 60-day valid period will not be accepted unless there is an official product quality problem or special abnormal situation confirmed by our customer service team.
All returned products must meet the official return qualification standards to complete the refund process. The returned strollers and car seats must be kept in unused, undamaged, and unmodified condition, with complete original packaging, original labels, product manuals, matching accessories, and supporting parts. Products with artificial damage, wear and tear, private modification, missing accessories, damaged packaging that affects secondary sales, and used traces that cannot be restored will not be eligible for free return and refund services.
After the customer submits a valid return and refund application and sends back the product in accordance with the specified return process, our professional inspection team will conduct a comprehensive inspection of the returned product within a specified time. After confirming that the product meets the return qualification standards and verifying that the return information is accurate and complete, we will officially start the refund processing procedure. The entire refund processing cycle is 5 to 10 working days, and the specific refund arrival time is subject to the processing progress of the customer’s original payment channel.
All refund amounts are settled uniformly in US dollars in accordance with the actual payment amount of the customer’s original order. For full order return, we will refund the full order payment amount paid by the customer; for partial product return of a single order, we will calculate the refund amount according to the unit price of the returned product in the original order and complete the corresponding US dollar refund settlement. No additional handling fee or settlement fee will be deducted from the customer’s legitimate refund amount.
We support order cancellation and refund applications for unshipped orders. For orders that have been successfully paid but not yet shipped within the 1-3 day order processing and shipment cycle, customers can apply for order cancellation through official channels. After we confirm the cancellation application, we will immediately start the refund process and complete the refund settlement within the 5-10 working days standard cycle. For orders that have been shipped and entered the logistics transportation process, order cancellation applications will no longer be accepted, and customers need to complete the return process after receiving the products.
For products with official quality problems, manufacturing defects, wrong product delivery, and missing accessories caused by our platform errors, we provide priority refund processing services. Customers can submit relevant product problem pictures and video evidence, and our team will complete the verification quickly. After the verification is passed, we will speed up the refund process, and bear the relevant return logistics costs for qualified quality problem products, ensuring that customers do not bear any unnecessary losses.
Refund processing will be carried out through the customer’s original payment channel, and all refund funds will be returned to the original payment account. We do not support cross-channel refund, designated account refund, and cash refund forms. In case of abnormal refund arrival, account information change, and payment channel failure, customers need to contact our customer service team in a timely manner, and we will assist in checking the refund progress and solving abnormal problems.
We reserve the right to reject refund applications that do not comply with official policy standards, including but not limited to return applications exceeding the valid period, returned products not meeting qualification standards, malicious return applications, and fraudulent refund applications. For rejected refund applications, our customer service team will send a detailed rejection reason explanation to customers to ensure transparent and standardized processing of all refund services.